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• Refunds: ask within 7 days of any charge and we'll refund it in full. No questions asked.
• Cancel or change a plan: you can do it yourself anytime under Manage billing on your account page.
• A number looks wrong? Tell us the ZIP code or address and what you expected. We check it against the source.
• Insurance questions: Ask Shirley answers right away. We can't quote prices or recommend an insurer; for a complaint about an insurer, call the Department of Insurance at 800-927-4357.

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